Common Questions About Our Services
What is Early Childhood Intervention?
Early Childhood Intervention involves providing support and resources to children and their families to promote development and address any delays or disabilities. Our team works closely with families to support and meet each child’s unique needs.
At Ohana Kids Therapy, we don’t just look at the child’s speech and language development, we also look at your child’s overall development and refer or recommend you to seek services that will benefit your child.
How Can Speech Therapy Help My Child?
Speech therapy can assist children in improving their communication skills, including articulation, understanding language, and social communication. Our therapists use engaging activities to help children develop these essential skills.
How Do I Know If My Child Needs Therapy?
If you notice your child struggling with communication, social interactions, or daily tasks, it might be beneficial to contact us for a discussion.
Can I Seek Second Opinion?
NDIS is all about choice and control.
If you are currently not our client, and have concerns about your child’s development and progress, and would like a second opinion, please contact us or complete the referral form.
If you have concerns about our practitoner, we welcome and feedback or open discussion.
How Do I Get Started with Ohana Kids Therapy?
Getting started is simple. Contact us through our website or call our office to schedule an initial consultation. We will guide you through the process and answer any questions you may have about our services.
What Are the Funding Options Available?
We are currently only able to support clients with National Insurance Disability Scheme (NDIS) and has to be either Self-Managed, or Plan Managed or self-funded.
If you would like a GP referral for Enhance Primary Care to our service, please contact us BEFORE getting your referral.
Contact us to find out more!
What Are Your Fees and Charges Policy?
Our fees and charges are based on the NDIS price guide recommendations and may vary in line with any changes made by NDIS. As of the current NDIS rate, the charge is $193.99 per hour. Rates are subject to change in accordance with NDIS adjustments. We get our recommended fees and charges for Early Childhood Intervention Services through NDIS Price Guide. https://www.ndis.gov.au/providers/pricing-arrangements
We charge for both direct and non-direct services on an hourly basis, or part thereof.
Direct services include therapy sessions conducted in settings such as the home, kindergarten, childcare, etc.
Non-direct services include activities such as travel, writing reports and letters, creating resources, liaising with healthcare professionals, and consulting with other professionals or NDIS planners.
Payment Terms: Payment for services should be made within 5 business days of the invoice issue date. Outstanding payments must be provided prior to the next session provided
Should you have any questions regarding fees or charges, please feel free to reach out to us. If you are self-funded, please contact us through email or phone for more information.
What Is Your Cancellation Policy?
We will charge 100% of the session fee if a cancellation is made with less than two business days’ notice. This policy is in line with the NDIS recommendations.
For example, if your scheduled visit is on Monday at 10 am, we kindly request that you notify us by the Thursday before 10 am.
We kindly ask for your understanding, as the time for your session is specifically set aside for you and your child.
In cases where someone at home is unwell, we are happy to offer telehealth/phone calls as an alternative to in-person visits, and we encourage this option to ensure continuity of care.
Please note, we have to cancel after we have arrived at your location, we will need to charge for travel as well.
If we need to cancel a visit due to unforeseen circumstances, we will inform you as soon as possible via phone or text message and work with you to reschedule the appointment.
If cancellations become frequent, we may discuss whether our service is the right fit for you and your family, and explore how we can better support you with therapy visits.
For more information, please refer to our policies page at https://ohanakidstherapy.com.au/policies/
We appreciate your cooperation and understanding.
What If My Child or Someone at Home is Unwell?
We greatly appreciate it when parents inform us if someone at home is unwell, especially with flu-like symptoms, fever, COVID-like symptoms, or gastro symptoms.
As we travel from home to home and frequently work with children who may have compromised immunity, we kindly ask for your understanding in helping us prevent the spread of viruses.
In the event of illness, we reserve the right to cancel the session after we arrive at your location. Please note that this will incur cancellation charges, as outlined in our cancellation policy.
Thank you for your cooperation in keeping everyone safe and healthy.
What is Your Privacy and Confidentiality Policy?
This privacy and confidentiality policy is to provide information on how we protect and handle personal and health information is collected and used, and the circumstances that we may share with third parties.
How we use you and your child’s information?
Ohana Kids Therapy needs to collect information about you and your child for the purpose of providing quality treatment and assessment. Only staff who needs the information will have access to it. Information will also be used for administrative purposes such as invoicing etc.
How we collect you and your child’s information?
We will be collecting information about you and your child’s personal information for registration. Throughout the course of the service, we will also collect and update the relevant information shared. With your consent, we may also collect information from other sources that are relevant. Some examples are Allied health professionals, GP, Paediatricians, hospitals, other healthcare specialist, community services, MCHN, childcare, kinder, schools, etc.
This information may be collected verbally, in writing, by electronic communication or online tools and forms.
Who do we share you and your child’s information with?
Ohana Kids Therapy may disclose information regarding diagnosis, treatment to other providers with your consent for the purpose of providing appropriate services and care for you and your child.
How do we store and protect you and your child’s personal information?
To keep your information secure, we will take reasonable steps to protect information such as storing all information securely. We store your information and files in a password protected Australian electronic health information system called Halaxy. For more information see https://www.halaxy.com/article/privacy, Paper records are digitally scanned and uploaded to Halaxy and paper records are securely destroyed.